Agent goes through the motions of the call without establishing rapport in monotone. This gives the customer the impression s/he is talking with a program normally used by lazy gamers to level up quickly in MMORPGs like Ragnarok Online.
Mark down for not taking the effort to engage the cusotmer.
2 Comments:
Agent goes through the motions of the call without establishing rapport in monotone. This gives the customer the impression s/he is talking with a program normally used by lazy gamers to level up quickly in MMORPGs like Ragnarok Online.
Mark down for not taking the effort to engage the cusotmer.
qac - nakanaman! may taga monitor na ako ng calls!
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