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Tuesday, September 18, 2007

Robots


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2 Comments:

At 2:10 PM, Anonymous Quality Assurance Commissar said...

Agent goes through the motions of the call without establishing rapport in monotone. This gives the customer the impression s/he is talking with a program normally used by lazy gamers to level up quickly in MMORPGs like Ragnarok Online.

Mark down for not taking the effort to engage the cusotmer.

 
At 6:29 AM, Blogger Hazel Chua said...

qac - nakanaman! may taga monitor na ako ng calls!

 

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