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Monday, December 24, 2007

Policies


Translation:
Ops Manager: Ken! How come the agents don't know about the client visit? They're eating and sleeping on the floor! Workstations are a mess!!!
Jeff: uh... excuse me boss... we are just being ourselves... there is a saying "honesty is the best policy"... hehe...
Ken (thinking): is he mocking?
Ops Manager: Ack! Ken! Your agent! He spoke in tagalog!!! English only policy!

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5 Comments:

At 2:29 AM, Blogger gerrycho said...

i can only just imagine how strict call centers are with their "english only" policy... hmn.. :D

 
At 12:28 AM, Anonymous Quality Assurance Commissar said...

IMHO, the English Only Policy is very difficult to implement such a policy when those agents are used to even thinking in the vernacular. What's more even sup-level employees (TLs & QAs), visiting tech and HR personnel and even OMs are caught red-handed speaking in loud Filipino on the floor

I can't even count how many times I autofailed agents because they were heard to say something in Filipino in their call recordings

 
At 11:32 PM, Anonymous Hazel Chua said...

gerrycho - hehe they are NOT strict... only strict when needed

QA commissar - yup i've heard a lot of calls with filipino language, filipino songs etc. so funny!

 
At 3:11 PM, Blogger silvertooth26 said...

We had a caller comment years ago, "Are those chickens in the background?"

OUCH!

 
At 5:47 PM, Blogger Hazel Chua said...

silvertooth26 - ouch!!! tunog manok pala ang tagalog

 

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