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Tuesday, October 13, 2009

New Callwork Book Reviews!

"Ngii! Isn’t this a nice way of saying the comics writer let the cat, so many cats, out of the bag? Did the call center life become easier—or more difficult, now that the cat owners can’t get away with certain things as easily as before?
From training stage to call center operations like average handling times, from dealing with irate agents to office affairs, from night shift issues to absenteeism, from demotivation among agents to call center gimiks, from call center angsts to managers’ bad habits, this comics seems to have covered the most important concerns of call center employees today." Read more at ArtSeblis Reads < here.

Also another review here:
"One of the more dubious effects of globalization in the Philippines is the explosive growth of the (BPO) economy, specifically the development of the call center industry in the last decade. It's a sector that the Filipino government, looking to attract more foreign investment, has been promoting as a "Sunshine Industry" and dropped millions of dollars for job-training programs. They predict that more than a million people will be working as customer-service representatives by 2010. Aside from advertising the obvious lower operating costs, the government also touts a large pool of highly educated, English-speaking workers who already possess deep cultural ties with America.
It's hard to deny the need for for any kind of employment during these recessionary times: Any job is better than no job. But setting aside the problematic and disproportionate nature of depending on capital from large multinational corporations to prop-up the local economy, working as a call agent sucks donkey balls. As anyone who has who has heard the tales of ex-employees (Or read User Friendly) knows, call work is a thankless job where (preferably) tech-savvy individuals have to deal with the whining end of customer relations. All the while everything they do, from the length of their bathroom breaks to the time spent on each call, is being carefully monitored by management. Filipinos also have to re-adjust their sleeping habits in order to accommodate to the schedules of foreign customers. They're only allowed to speak in English while on company grounds. And they're often on the receiving end of customer aggression when any hint of an accent is detected. " read more at Nonsensical Words Well, only one thing though about this article, I wasn't really a call agent for several years. Hehehe.
Thanks for putting some attention to my kalokohan strips guys! Really appreciated your reviews. :)



At 2:14 PM, Blogger HCB said...

Call Centers exists to help, understand and connect with your customers.Thus to engage with selected clients for whom we can add value.It creates lead generation servicesthat helps in boosting sales.


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