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Thursday, April 28, 2011

The Call Center as a Career

They say working in a call center is a "dead end" job. This was my impression nine years ago (yr 2002). I entered the industry to 1. Save enough money and 2. Get my NASD/NYSE license for free. Of course, it's a different story now. I am still surprised with some youngsters having this impression till now. To those of you who are so confused why you are here in this industry, I will tell you why. Being a call center agent can get you to: Management (operations), Teaching (training), Quality Assurance, Human resources (Employee relations, recruitment, corporate), Corporate communications which includes writing, graphic arts, marketing, Project management (ttransition), actuarial and statistical analysis(workforce), Business Development and other specific functions of the industry. "But Ms. Hazel... I am an ARTIST! I don't belong here!" .Yup one of the agents told me long time ago. I used to have a friend who came from the advertising agency. He resigned after 3 years of work as art director and applied as a call center agent. Within a year, he was promoted as an assistant manager making inhouse advertisements and events for the company.
Once you become a call center agent, work on your strengths. Ask for additional responsibilities from your team leader. Take initiative. For sure, you won't get stuck as a call center agent for 10 years complaining that you entered a dead end job.



At 8:52 PM, Blogger manong calbo said...

Well said :)

Napa-isip tuloy ako kung babalik ako sa pagiging writer sa dyayro :)

At 7:39 AM, Blogger jedi_randy said...

I can relate as well. I worked for a rural bank for more than a decade and was already a senior officer when I decided to shift to the call center industry in 2007. Best decision that I made, bar none. I started as an agent and quickly worked my way up in that 4 year span, became a Quality Specialist, then was promoted last year to a position involving global corporate communications

At 8:07 AM, Blogger Hazel Manzano said...

Manong calbo - Yup, writing for a newspaper is ideal if you consider freelance mode. But working there fulltime.. think twice. My friends at Manila Bulletin get paid 15k a month (years na sila doon ha at tumanda na doon)and it is a 6-day work week. Whenever I roam the art department, tahimik. Work mode as in. Unlike sa floor natin, masaya ang kwentuhan kapag nabakante.

Jedi_randy - trulaloo!

At 3:32 PM, Blogger manong calbo said...

@Hazel - Yan ang issue ko kaya ayaw ko ren bumalik. Lalo pa ngayon magkaka-mini me na ako kaya ipon ipon na langh habang na CC.

@Jedi - Sabi ko na nga ba at tama hinala ko at isa ka sa tropa. Hehe :)

kita kits sa sabado :)

At 3:22 AM, Blogger jedi_randy said...

Hazel and Manong Calbo: Kitakits! Hope to meet you both! :)

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