The Call Center as a Career

They say working in a call center is a "dead end" job. This was my impression nine years ago (yr 2002). I entered the industry to 1. Save enough money and 2. Get my NASD/NYSE license for free. Of course, it's a different story now. I am still surprised with some youngsters having this impression till now. To those of you who are so confused why you are here in this industry, I will tell you why. Being a call center agent can get you to: Management (operations), Teaching (training), Quality Assurance, Human resources (Employee relations, recruitment, corporate), Corporate communications which includes writing, graphic arts, marketing, Project management (ttransition), actuarial and statistical analysis(workforce), Business Development and other specific functions of the industry. "But Ms. Hazel... I am an ARTIST! I don't belong here!" .Yup one of the agents told me long time ago. I used to have a friend who came from the advertising agency. He resigned after 3 years of work as art director and applied as a call center agent. Within a year, he was promoted as an assistant manager making inhouse advertisements and events for the company.
Once you become a call center agent, work on your strengths. Ask for additional responsibilities from your team leader. Take initiative. For sure, you won't get stuck as a call center agent for 10 years complaining that you entered a dead end job.

Balik Training

Translation:
Back to training
back to zero
Some trainees think that this is just easy
Clover: you will only learn once to took calls
Rhea: I'm bored. Lets just sleep.
So when nesting period arrives
Cathy: Where's the trainer?
Rhea: Sup call!
Clover: lets just go down and smoke!
Jeff: HELP!
Oli: What should I do?
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Sorry guys... I'll try to be back in color if I can

Long leave nanaman

Translation:

Clover: Boss, I need to take a leave for two week. I need to do something...

Ken: ...

Ken: sure, you may just resign.

Escalated Call

Stretcher

Translation:

Clover: I'm not feeling well since yesterday!

Rhea: We better keep going or we'll be late...

Clover: Boss keeps on denying my leave!

Rhea: You're so ambitious, girl..

Clover: Maybe one day I'll come in to work in a stretcher!

You Suck

ALthough this will look good in color, I cannot color it at the moment. I decided to color it later once it's scheduled to appear in Manila Bulletin ;)

Morning Shift Kakainggit!

Translation:
Sarah: They are going home and we are just starting our day...
Rhea: I envy these morning shift employees!

Woman: excuse me, but do you still have an opening?
Rhea: um... yeah a lot! Why?

Woman: I'm sick and tired of my salary! Waaah!
Cathy: Oh my gosh! I'll be glad to refer you miss!

Joli Jeep

Translation:

Rhea: it must be so nice to work in a bank... they dress so elegant!

Clover: elegant...

Clover:... but eats lunch in street foods!

Japorms

Translation:

Rhea: Maybe it feels good to work in a bank... they dress business attire everyday

Clover: Hump, business attire but their monthly salary is just our two weeks pay!

Long Term

Translation:

Jeff: Boss, I don't see myself long term in a call center... that's the reason why I'll be resigning

1month after:

Jeff: This is life! I can sleep at night!

after 3 months:

Jeff: I have no load! Maybe I should just sell my cellphone

After 6 months:

Clover: Jeff, you're back!

Lay off

Translation:

Trainee girl: huh?! I just had my job offer and now its contract end?!

Trainee boy: this is weird... isn't there any explanation?

Trainor: bah!

Refer A Friend - Former Company

Translation:

Rhea: Cathy! You have so many application referrals!

Cathy: These are my fomer colleagues in my old company!

Rhea: Wow! You've got some huge grudges over your former company eh?

Refer A Friend - Dyip

Translation:
Clover: I need more cash but I don't have any more friends that I can refer here!

Clover: Um... excuse me... are you interested in applying in a call center?...
Lady: He is recruiting here in a public transportation! He's crazy!

Refer A Friend - Tambay

Translation:
Clover: Why is it that no one in my referrals passed the interview?

HR Recruitmet: 'Coz you need to stop referring unqualified bums!
Clover: Don't be such an ass

Big Time Agents

Translation:

Officemate: Ken! You're agents are big shot!

Ken: What made you say that??

Officemate: because you have doctors, lawyers and nurses as agents!

Ken: they are here 'coz they didn't pass the board exams!.... look at that, they can't even speak english!

Meeting

Translation:

Ops Manager: Ken, why is your report blank? And where are your call monitors?

Ken: wait let me think....

Ken: aha! That's it! I didn't get to do it 'coz of the meetings!

Isolated Agent

Translation:
Ken: He is resigning soon... he might influence others to go with him!

Incentives raffle

Translation:
Later:
Clover: Hey, buy this PSP. I need cash
Jeff: I'll buy it for 10 gives! 1,000 pesos

Boracay Contest

Translation:

Rhea: Can I just encash that instead?

Ken: You really look like money huh?

Absent Alibi

Translation:

Jeff: Hello boss! I can't come in tonight... my sister just gave birth

Ken: Isn't there anyone who can take care of the baby?

Jeff: nah... I have to help her

Ken: okay... just show me the birth certificate when you come in.

Jeff: uh-oh

Man: drink more dude!