'Tis a blessing not being able to recieve any calls.
'Tis a pain being kicked out from Avaya.

Which would you prefer? Indian CSRs or Filipino CSRs?

A lot of times, agents will think of ways on how to avoid calls. This one will always be a joke. Average handling time is the time spent on a call. The lower the better.

Fun working environment. This is how call center offices usually are. We tolerate them to express themselves. The only problem is when potential or existing clients would visit the floor unannounced.

You need to be creative in making your action plan work. We used to do this with agents.

It has always been a struggle implementing english speaking policy.

Mga tangang kano. hehehe

Despite the zero degrees climate during office hours, some girls still manage to wear strapless and spags shirts. ;)

When we started working night shifts, call center was not yet known to all. Thus, this makes snoopy neighbors wonder where I'm headed to every night...

This should not be done.

Call Center English

A lot of agents, supervisors, managers and directors still need additional training when it comes to communication. Schools should use english as their primary language for the benefit of our country and this industry.

...and

Call Center Escalated Calls

How an escalated call starts...

This is crazy but I know someone who does this!