Click here Bookmark this page!

Monday, August 27, 2007

Corporate Communications Manager slash Portfolio Manager slash Graphic Designer

I decided to post more random thoughts here. Sorry for those who were just after my comic strips.. which is of course, the main purpose of this blog. Going back, I decided to do this as an excercise for my writing skills since I will be working for our company's corporate communications. There is really no "communications" department here in the Philippines. We are thinking of developing one for dot ph. Our main communications office is in New York. All other countries like India, China, Spain etc. have their own corporate communications department.

Another thing that made us all busy is the new segment process that will be launched next month. I will be running the operations for this new process. Well at least my pilot agents will only be 10 FTE for the first batch. This will be easy to handle. The only challenge I'm seeing now is that I would need to take a crash product training while studying the KPI's and SLA's.

We will be having our off site meeting next week. Good thing is that I don't need to present any powerpoint eklaboo since I'm the newest manager but I'm preparing the collaterals to get them excited about this event.

On the lighter note, my close friend in ACS will be interviewed for our company next week. I hope he will make it so that we will be together again! Yehey! Puro kalokohan nanaman eto!!!


Prologue - karma

I just wanted to post these strips for prologue of "Callwork".

Wednesday, August 22, 2007

Comics and Books

Today I ended up buying some comics. A couple of asterix, Casper graphic Novel anthology(which I thought was a rare find since I'm a fan of harvey comics), and Zits. To compensate once again for these no brainer reads, I grabbed some management and business books. I stopped reading these management books since I dropped out of graduate school. Now I feel it's time to further my knowledge since I'm being surrounded with AIM graduates in the office and i don't want to feel like dumb around them... even though what I really wanted is just to draw and not care about the people around me.

Monday, August 20, 2007

Random Thoughts Part II

So I went to the office Sunday night. Thinking of the collaterals needed for our companys event and also projects requested by the blackbelt six sigma person that I need to accomplish next week. Well, I thought it's Sunday and there isn't any deliverables left so I ended up reading some webcomics. Then someone behind me said "hi". I turned to see who it was... it was the Indian VP. "Hi. Why are you here?", I said while trying to minimize my webcomics. "Hazel, let's have some coffee" He said. So I followed him out of the floor.
Okey... he was trying to come up with casual conversations at first so I interrupted him and asked him directly about the plans for our process. Now thinking that whatever he will be disclosing would greatly affect my decision... and that decision is something that I would need to decide tonight.

Brown Monkey

Sunday, August 12, 2007

Random Thoughts...comics, work, Quest: mentor (magulo na thought)

Manila Bulletin printed out my comics today in color... I dunno if they will continue that moving forward...
Coming home earlier made me think of what I have done. I have: reprimanded an employee for sleeping during work hours, disapproved a vacation leave from a below average performer, and said some hurtful words to a subordinate. Seems like an ordinary day. This happens almost everyday in a call center. And in the end I would need to smile and make sure they won't be holding a grudge against me. What a shit.
I was checking the missed calls in my phone for the last week and there's this company who keeps on calling... I don't even want to think what to do... they are offering a high position but knowing my current company, they wouldn't let just anybody go. Especially me who, haven't even stayed yet for six months. My options are: 1. Render 90 days upon resignation (which I strongly object!) 2. Pay them 3 months equivalent of my salary or they have the right not to accept cash in lieu and command me to (here we go again) RENDER 90 DAYS upon resignation. 3. Terminate myself and pay them 1 month worth of my training which is Php75,000 (ulol ba sila? terminated na nga magbabayad pa! ) 4. propose a fake medical certificate which should be proven.
So I think about the OTHER company. Well, I'm currently working with Indians and I would rather work with them than people from Australia...
If I think about it again, this company isn't so bad... they give me big big money for my successful referals, they give me huge salary for doing almost nothing... ok there are works to do. Maybe I'm just enjoying my work too much that I don't notice that I'm actually working when doing my paperworks. There are no American in house clients... meaning NO Pressure. They gave me an international corporation credit card paid by the company plus a checking account, they give us budget for our AMM (all managers meeting), free six sigma certification, plus plus other perks.
Again, these would make me refuse to jump into that australian call center company but wait... it's a higher position! (oooh my head hurts now... ) sometimes its not always the's not the money... it's the people you work with. (teka familiar itong saying.........ah! galing kay VP Roland Gaerlan ng ACS.)
Another thought came in, speaking of VP's, there's this Indian guy, a vp from operations who can make a good mentor. Maybe not. He doesn't really mingle with people. Oh well, he started approaching my desk this week for some small talks. Maybe it all started when I asked him to move me to Wachovia then he said no because I need to stay with GE Money for 18-24 months. Shit. Which made me conclude that my best mentor would be my experience.
Americans... yeah my american counterpart in Ohio seems mad at me today for not calling him to inform that their agents can go on break. He has been pinging me that they were hungry. Doesn't he know the schedule? Anyway, it doesn't make me right since he is still the CLIENT.
Speaking of The Client, I still need to read John Grisham's the client. I never started it eversince I purchased it.
Lastly, I just want to say "i love you!" to my crush (yihee!) as if he reads this trash.

Hocus Pocus...

Friday, August 10, 2007

Successful Job Applicant

I was able to refer a successful candidate in our company! Check it out here with callcenterveteran

Congrats to you!

Now I'm needing some Oracle professionals. Will be assigned in Genpact China.

Sunday, August 05, 2007

"When my enemies turn back, they shall fall and perish at your presence. For You have maintained my right and my cause; You sat on the throne judging in righteousness." (Psalm 9:3)
"The eternal God is your refuge, and underneath are the everlasting arms; He will thrust out the enemy from before you, and will say, 'Destroy!' " (Deuteronomy 33:27)
"Plead my cause, O Lord, with those who strive with me; fight against those who fight against me. Take hold of shield and buckler, and stand up for my help. Also draw out the spear, and stop those who pursue me. Say to my soul, "I am your salvation." (Psalm 35:1)

Now I have seen my enemies fall...

Saturday, August 04, 2007

Call Center Gun Shooting

This happened in Sykes three years ago...