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Saturday, July 28, 2007

Call Center Mistress


Monday, July 23, 2007

The Quest: Search for a Mentor

The other day, it was discussed to us the difference between a mentor and a coach... and it just hit me... I never really had a mentor in my life. A mentor cannot be your immediate boss. A mentor is someone who can help you get to the next level. Someone like two or three steps higher than you. Lastly, it has to be official. You cannot just walk to a person and tell him,
"hey I want you to be my mentor" because he may not be qualified to be your mentor.

A few years back, when I was just starting out as a supervisor, there was this one mentor. He left the company. The end of the story. Since then, I never found anyone to mentor me nor has the initiative to do so.

Why am I writing this? Because I really need a mentor right now. I know that I don't know what I don't know. And I can feel the potential inside me waiting to be unleashed.

Fan Art

"Rea" by Efren Ledesma from Genpact



Monday, July 16, 2007

Fan Art

Callwork by Reggie Baccani from Genpact

Corrective Action Missing?

Monday, July 09, 2007


Wednesday, July 04, 2007


Here's another classic.. hehehe