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Sunday, December 30, 2007

Happy New Year!!!

To all my blog readers, Manila Bulletin readers, and to those who subscribed - HAPPY NEW YEAR!!! I'm so excited for 2008! At the same time, I'm very greatful for 2007. Yup, indeed 2007 was the year of open doors. A lot of things happened and sometimes I cannot comprehend why all the heavenly blessings are pouring over me.

Thank you to all Callwork readers. Hope to see you all next year!


OT Blitz

Team Leader Ken: Guys! Overtime Blitz on rest day!
Narrator: Call center life... it's so hard when it's full of overtime. You wouldn't know anymore if you're a robot or exploited or just simply greedy!
Clover: ...I can still do this... for my Boracay vacation...

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Friday, December 28, 2007

OT after shift

Don't you hate it when....
Rhea: Girl! Let's meet up and watch a movie after my shift!
Jeff: Guys, we have a mandatory overtime later for two hours after shift!

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Monday, December 24, 2007


Ops Manager: Ken! How come the agents don't know about the client visit? They're eating and sleeping on the floor! Workstations are a mess!!!
Jeff: uh... excuse me boss... we are just being ourselves... there is a saying "honesty is the best policy"... hehe...
Ken (thinking): is he mocking?
Ops Manager: Ack! Ken! Your agent! He spoke in tagalog!!! English only policy!

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Saturday, December 22, 2007

Production Thoughts Part 1

I will be releasing the 1st Callwork book next year. Whooo! Okey my first concern is whether to get a publisher or publish it on my own. Thank you Syeri Baet and Stan for helping me out with my concern. Here's the deal: Everything is easy if you will just get a publisher. The only challenge is the marketing and the royalty fee. Marketing: because you don't get to print your own posters/ ads... in a nutshell you can't do your own strategy. Royalty fee: It's only 10-20%. If I go with independent publishing, I would need to allot, 1 day to get the ISBN, 2 days for the Business Permit and BIR, a few more days to pitch it in bookstores. (heck, I will be consuming a lot of vacation leaves here.. this better be worth my time) Then the stock delivery to every store. (major major effort ito) Perks? I get to do my own marketing! yehey! And I get to keep more money in my pocket!

- Today, the Philippines has about 200,000 contact center professionals.
- Local companies hiring about 1,000 call center agents a month (TP is hiring for 3,000 seats as well as teletech)
- Considering the 19-percent yearly attrition, ex-call center employees still relate to Callwork.
- RP will produce 300,000 call center agents by 2010. (So that's 500,000) Remember, for every 15 agents, there is one supervisor and for every 5-10 supervisors there is one manager and so on plus the support group.
- There are currently 34 call centers in the Philippines (not counting the branches in provincial areas)

Stan said to produce at least 10,000 copies. My boss said to produce 1,000 copies first then just do reprinting - to be safe.

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No Cellphones on the Floor

Ken: Cathy, why are you texting?
Cathy: Boss, it's MY break.
Ken: Give me that! (in tagalog) No cellphones on the floor!
Cathy (thinking): Sheesh! oh yeah.. I forgot!
Cathy: uh .. BOSS! No tagalog on the floor!

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Sunday, December 16, 2007

You might remember this line from the movie, Never Ending Story:
“When you stop caring, the world disappears”

Today I disappeared because you have forgotten about me


Saturday, December 15, 2007

Callwork presents: Sarah

1st panel: Sarah: "I'm Sarah. I'm the other girl. We met in this call center"
2nd panel: Sarah:"That guy is Ken. He is nice..."
Sarah: "...cute"
Clover: feeling cute
3rd panel: Sarah:"That's why I'm in love with him" "oh yeah, he's also my boss"
Sarah: (thinking): but why does Ken always disappears on the floor?
1st panel: Sarah: What is he doing inside the training room? i'll take a peek...
2nd panel: Sarah: What an ass! All he does all day is side jacking with that girl! Even during cigarette break they are together!
3rd panel: Sarah: Thats it! I'll just walk straight to that girl. But wait, someone is approaching...
Approaching Girl: Are you Sarah? You bitch!
Trainee Girl: who is this?
Last panel: Approaching Girl: Stay away from my husband!
Trainee girl: I'm not Sarah!
Sarah: Uh-oh... it's better for me to leave!

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Wednesday, December 12, 2007

Prologue - Clover

Clover: Dad! Mom! I already have work!
Clover: At long last, I got accepted in a call center!
mom: Thank God!
Dad: woohoo! Now we can buy new Television and fridge!!!
Mom: Clover, it's a miracle! Your dad can walk already!

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Sunday, December 09, 2007

Prologue - Doctor

Mother: Son, pack you bags. You're going to the U.S. to study doctor of Medicine
Oli: but mom, I don't want to be a doctor...
Mother: huh?!
Oli: ...I want to be a call center agent!
Mother: water please... I think I will faint...

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Saturday, December 08, 2007

Battle of the Bands for Alabang call centers was held last night in Fast Bites, Alabang Northgate Cyberzone. HSBC bagged the grand prize. I haven't watched them but I heard they are like REALLY good. Oh well, I went there to eat lunch and by that time Itchyworms was already playing. Thanks to the band for plugging in Callwork.

You can also visit me in Deviantart, btw.

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Thursday, December 06, 2007

Punong-Puno na.. Care to share a bed?

Jeff: I'm very sleepy. I'll take a nap later during my break.
Jeff: It's full! Now where will I sleep?
Clover: Jeff, stay here beside me..."
Jeff: Clover is that you?

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Sunday, December 02, 2007

Sleeping Quarterz 2

Sarah: There was a time when I was sleeping inside the quarters and suddenly I can't wake up anymore!
Cathy: yup I heard there are a lot who are experiencing nightmares inside the quarters
Sarah: Well, thank God I was able to wake up but the nightmare became worse...
Sarah: because my cellphone is not there beside me anymore!
Cathy: Shucks! too many theives in this call center!

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