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Monday, March 30, 2009

Supervisor Incentives

Girl: Hey Ken! I heard ythat our new agent was already terminated! He didn't even stay for a month in production!
Ken: Customers can't understand him and bsides, he's slow.
Girl: You just need patience in coaching
Ken: Nevermind! I might loose my incentives next month if I kept him.
Girl: you're right... he might even bring your team down...

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Thursday, March 26, 2009

Tag Team Daw

Tagged by PlanetMarkus (kainis ka Mark!!!)
1. Name the people who made you laugh last night?
Tara – she “taped” as in scotch tape, her mouth ‘coz she was about to be fed and she doesn’t want to eat yet.
2. What were you doing at 8:00?
8 pm? Already in the office checking emails and reports
3. What were you doing 30 minutes ago?
Checking reports and talking to people
4. What happened to you in 2006?
Gave birth to tara
5. What was the last thing you said out loud?
“Guys, holiday starting April 7. Ang umabsent may CAP (memo).”
6. How many beverages did you have today?
one glass of water
7. What color is your hairbrush?
8. What was the last thing you paid for?
9. Where were you last night?
Of course in the office, working night shift
10. What color is your front door?
11. Where do you keep your change?
coin purse
12. What’s the weather like today?
cloudy day
13. What’s the best ice-cream flavor?
strawberry or coffee crumble
14. What excites you?
new comics, having free time for drawing
15. Do you want to cut your hair?
yes, give me time for parlor
16. Are you over the age of 25?
17. Do you talk a lot?
Not really. I would prefer just working on my computer
18. Do you watch the O.C.?
I don’t watch TV…
19. Do you know anyone named Steven?
Nope. But I like ‘Even Steven”
20. Do you make up your own words?
When I was a kid I did
21. Are you a jealous person?
Yes. Like God is a jealous God
22. Name a friend whose name starts with the letter ‘A’.
A - Augusto
23. Name a friend whose name starts with the letter ‘K’.
K - Karen
24. Who’s the first person on your received call list?
25. What does the last text message you received say?
GMA declare Holidays chuva chuva from Oliver
26. Do you chew on your straw?
27. Do you have curly hair?
28. Where’s the next place you’re going to?
maybe Fast bites again?
29. Who’s the rudest person in your life?
Agents who don’t have any etiquette – A****** and H***
30. What was the last thing you ate?
31. Will you get married in the future?
Who knows? hahaha
32. What’s the best movie you’ve seen in the past 2 weeks?
none so far. Looking forward to watching slum dog millionaire!
33. Is there anyone you like right now?
Of course
34. When was the last time you did the dishes?
can’t remember.
35. Are you currently depressed?
not really but I can if I wanted to
36. Did you cry today?
37. Why did you answer and post this?
Markus walang hiya ka!!!
38. 5 people you tag next?
Should I really? I should stop all these tag.


Sunday, March 22, 2009

Interview with Sunday Inquirer Magazine

Callwork is featured today in Sunday Inquirer Magazine. Thanks to Ruel S. De Vera for the wonderful article.
click for larger image

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Saturday, March 21, 2009


Clover: OMG! Our boss is Ken again and we're on war!
Ken: Why, of all people, does Clover have to be in my team again?!?
CLover and Ken: how unlucky! What curse is this??
Clover and Ken: How are you?
Clover: Don't you have any plans of moving to another call center?

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Tuesday, March 17, 2009

Random Thoughts

I would stay after shift to eat breakfast and drink with my agents. On Saturday nights, we would party in Greenbelt Makati. If my boyfriend asked me to meet him for dinner before shift, it was a go. But that was five years ago. Now my workplace is just a few minutes away from my place. Still, I always hurriedly go back home. On Saturday nights, I prefer staying at home with my kid and just read books or draw. You can never ask me to have dinner out before shift. This is me now. A lot of changes have happened.
I remember accidentally seeing my college super crush in an elevator three years ago. He wasn’t as good looking as I had imagined all those years.
Two years ago, an agent approached me and said that he used to be an agent with Teletech for three years. He quit and moved to our call center as an agent. He said he wasn’t promoted as a team leader that’s why he left Teletech. I asked him, “Is that what you want? Be a team leader?” He said “yes.” After a year, I noticed he was always sleeping during work hours and has tardy logins. To be a team leader huh.
Seven years ago, call centers were not yet a widely known business. There were only four companies available to choose from, as far as I can remember - Sykes, Etelecare, People Support and Infonxx. Neighbors would start to gossip where I am heading to every night and coming home early mornings. Now I have applicants ranging from previous Jollibee crew, 1st year college undergrad to 20 years experienced accountant and former engineers aspiring to be a call center agent.


Sunday, March 15, 2009

TL na Mabait

Clover: Now that the training is over, slacking is also over. How I wish the next teamleader who will be handling us will be nice... not like Ken!
Trainer: Guys meet your teamleader...
Ken: Hey team! It's gonna be us again! Cool!
Clover: God! You can get him now...

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Saturday, March 07, 2009

Callwork featured today in Manila Bulletin

Click for larger image
Callwork A Call Center Life in todays book review in E1 section. Thanks to Ronald Lim for taking time in doing this review! :)

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Monday, March 02, 2009

No Call Center, no work

napaka corni ng series na to... depressing mood... ganun talaga siguro lalo na yung mga nawalan ng account sa mga call centers nila.

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