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Thursday, September 28, 2006

'Tis a blessing not being able to recieve any calls.
'Tis a pain being kicked out from Avaya.

Wednesday, September 27, 2006

Which would you prefer? Indian CSRs or Filipino CSRs?

A lot of times, agents will think of ways on how to avoid calls. This one will always be a joke. Average handling time is the time spent on a call. The lower the better.

Tuesday, September 26, 2006

Fun working environment. This is how call center offices usually are. We tolerate them to express themselves. The only problem is when potential or existing clients would visit the floor unannounced.

Monday, September 25, 2006

You need to be creative in making your action plan work. We used to do this with agents.

It has always been a struggle implementing english speaking policy.

Sunday, September 24, 2006

Mga tangang kano. hehehe

Despite the zero degrees climate during office hours, some girls still manage to wear strapless and spags shirts. ;)

When we started working night shifts, call center was not yet known to all. Thus, this makes snoopy neighbors wonder where I'm headed to every night...

Saturday, September 23, 2006

This should not be done.

Call Center English

A lot of agents, supervisors, managers and directors still need additional training when it comes to communication. Schools should use english as their primary language for the benefit of our country and this industry.


Call Center Escalated Calls

How an escalated call starts...

This is crazy but I know someone who does this!