Baby dedication of Crystal together with the winning team. (from left) - Supervisor K
enneth Gonzalez, Me, Sup Rj Ordenes, LDR Anne Arroco, TQM Ann Agsam

The winning team: (from left) ACS Program Manager Jojo Pacis with wife Mutya. (starting from right) HSBC Manager for Operations Jardine Book, ACS Training and Quality Manager Ann Agsam, Line Manager Cherry Rios, Supervisor Charlie Plamenco.

Under category: call center comics

Happy Thanksgiving guys!!! Can't wait to celebrate later!!! Thank you Father God for everything I have right now!

Interview Series8

Do you really think HR does a background check on every CSR's applying? or even officers???

It was an honor being a guest in the Achievers Party last night. They awarded my segment for being the No.1 center in the whole world. Everyone had a blast. Thanks to the MANCOM, HR dept., CSRs and all who attended the unforgettable event. Got some inspiring conversations with our site director Kevin Urrutia and CEO/President Vic Andaya. As per Mr. Andaya, "You are simply the best."

Oh and by the way, this comic punchline was from Shantii Golfo.

I just recieved this comment:

You have a good theme with your comics. The characters portray/ reflect REAL people in a call center. It makes the call center audience relate with themselves and at the same time non-call center audience experience the night shift life. Wishing callwork would continue and hopefully see it as one of the best selling humor book in the near future! More power to the Philippines outsourcing!

First of all, thank you for the support. Callwork comics just started out of boredom. There was a number of Callwork comics printed out last 5 or 6 months ago given to different call centers for free. (which includes Sykes, ACS, Eperformax, Client Logic, HSBC, Sutherland, Converys and Infonxx) Although the previous comics there were poorly drawn and has poor storytelling script, Callwork still continued to improve for all audience. I am also hoping to get this published in a book form someday and will go on office tour for distribution. But again, that if I have the time. Meanwhile, you can also send your own experience/ jokes or artworks to hazelmanzano@yahoo.com and get it published here in this blog. Also check your company's website or newsletter... Callwork comics may appear randomly.

Pre and Post-Shifts session are very important to address the issue with the agents right away.

Hey supervisors and team leaders out there -- this stip is for you!

This joke was made possible by Anne Arroco :)