Indian BPO in Philippines

When I started working in a call center back in 2002, almost all BPO companies are American companies. Bosses and Clients are Americans. Some will even send you to America. I was surprised the other day when I learned that HTMT is now Hinduja with their ad both Filipino and Indian shaking hands. The last time was People Support changing name to Aegis. ACS partnered with an Indian company called WNS. I am currently working for an Indian company. To start with, India pioneered the BPO industry. I'm not really sure though why they are expanding here in our country aside from the fact that some Americans would prefer Filipinos way of speaking.

Indians are smart. Actually, I am quite surprised with how they think and how they can come up with creative solutions. If you have read "Outliers" by Gladwell, it states that by nature, Westerns are smarter than Asians. Chinese children enjoy math and are good with it because of the language that they speak. (Short cut sound of numbers and interpretation makes their computation faster than english)

Anyway, I won't be surprised if in the future, we will be dominated by Indian companies.

Production Thoughts Part 1

I will be releasing the 1st Callwork book next year. Whooo! Okey my first concern is whether to get a publisher or publish it on my own. Thank you Syeri Baet and Stan for helping me out with my concern. Here's the deal: Everything is easy if you will just get a publisher. The only challenge is the marketing and the royalty fee. Marketing: because you don't get to print your own posters/ ads... in a nutshell you can't do your own strategy. Royalty fee: It's only 10-20%. If I go with independent publishing, I would need to allot, 1 day to get the ISBN, 2 days for the Business Permit and BIR, a few more days to pitch it in bookstores. (heck, I will be consuming a lot of vacation leaves here.. this better be worth my time) Then the stock delivery to every store. (major major effort ito) Perks? I get to do my own marketing! yehey! And I get to keep more money in my pocket!

- Today, the Philippines has about 200,000 contact center professionals.
- Local companies hiring about 1,000 call center agents a month (TP is hiring for 3,000 seats as well as teletech)
- Considering the 19-percent yearly attrition, ex-call center employees still relate to Callwork.
- RP will produce 300,000 call center agents by 2010. (So that's 500,000) Remember, for every 15 agents, there is one supervisor and for every 5-10 supervisors there is one manager and so on plus the support group.
- There are currently 34 call centers in the Philippines (not counting the branches in provincial areas)

Stan said to produce at least 10,000 copies. My boss said to produce 1,000 copies first then just do reprinting - to be safe.