Indian BPO in Philippines

When I started working in a call center back in 2002, almost all BPO companies are American companies. Bosses and Clients are Americans. Some will even send you to America. I was surprised the other day when I learned that HTMT is now Hinduja with their ad both Filipino and Indian shaking hands. The last time was People Support changing name to Aegis. ACS partnered with an Indian company called WNS. I am currently working for an Indian company. To start with, India pioneered the BPO industry. I'm not really sure though why they are expanding here in our country aside from the fact that some Americans would prefer Filipinos way of speaking.

Indians are smart. Actually, I am quite surprised with how they think and how they can come up with creative solutions. If you have read "Outliers" by Gladwell, it states that by nature, Westerns are smarter than Asians. Chinese children enjoy math and are good with it because of the language that they speak. (Short cut sound of numbers and interpretation makes their computation faster than english)

Anyway, I won't be surprised if in the future, we will be dominated by Indian companies.